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Refund Policy

Effective date: October 17, 2026

This Refund Policy explains how refunds and cancellations work for Frez Pro, the paid subscription for the Frez app and service operated by HOLD TIGHT (홀드타이트), a sole proprietorship in the Republic of Korea ("we", "us", "our"). How a refund is handled depends on where you bought your subscription.

1. Web purchases (Paddle)

Subscriptions bought on our website (www.frez.app) are sold by our online reseller Paddle.com, which is the Merchant of Record for these orders. You can look up your order at any time at paddle.net.

1.1 14-day refund, no questions asked

You can get a full refund, for any reason and with no questions asked, if you request it within 14 days of:

  • your initial subscription purchase, or
  • any renewal charge (monthly or yearly).

The refund covers the full amount of that charge, including any tax collected on it.

1.2 How to request a refund

  • Use the link in the receipt email you received from Paddle, or look up your order at paddle.net; or
  • Email us at [email protected] with your order number (shown on your Paddle receipt) and the email address you used at checkout.

Refunds are processed by Paddle to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

1.3 Cancellation

You can cancel at any time:

  • from your account page → Manage subscription, or
  • through the Paddle customer portal linked in your Paddle receipt email.

Cancellation stops future renewals. You keep Frez Pro access until the end of the current billing period. After 14 days from a charge, you can cancel at any time to stop future renewals.

2. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer protection law, including the 14-day right of withdrawal for consumers in the EU and the UK, and the right to withdraw an offer (청약철회) under the Korean Act on the Consumer Protection in Electronic Commerce. Where the law gives you more than this policy, the law applies.

3. App Store and Google Play purchases

If you subscribed inside the Frez app through the Apple App Store or Google Play, the payment was processed by Apple or Google, and refunds are handled by them under their own policies. We cannot issue refunds for these purchases.

To cancel these subscriptions, use your Apple ID subscription settings or Google Play subscriptions.

4. Hardware (Frez Dyno)

Frez Dyno and other hardware are physical products sold separately and are not covered by this policy. Returns and refunds for hardware follow the policy of the store where you bought it.

5. Contact

Questions about refunds or cancellations: [email protected].

See also our Terms of Service and Privacy Policy.